Services Available

Field Service

Duke Service provides both active and reactive service to customers needs in the field. This service includes installations, removals, repairs, relocation, surveys, and PMs.

In Shop Refurbishing

Duke Service provides a wide range of in shop services suited to the customers needs. These services include, complete refurbishing, equipment renewal, bench testing, equipment analysis, and equipment modifications.

Warehousing

Duke Service provides opportunities for out of town customers to stage/store equipment at our warehouse for future installations or replacements.

Equipment Sales

Duke Service sells all makes and models of beverage equipment. We have a huge selection of warranted refurbished equipment.

Parts Sales

Duke Service sells repair parts to most major brands of beverage equipment. We can ship your order anywhere across the country.

Fulfillment Center

Duke Service stocks customer parts and materials for customized programs for a one-call fulfillment center.

Managed Services

Duke Service provides an 800 hot line for customer’s chain accounts or groupings of accounts. When a customer calls for service we first attempt to make repairs over the phone. If a phone fix is not possible, a service tech is dispatched to make repairs. Within 24 hours, the customer is contacted to ensure that repairs were made and all of the equipment is functioning properly. All invoices for service are then reconciled for proper parts and labor pricing as well as possible manufacture’s warranty. All information is recorded and captured in a quarterly report listing costs for specific problem categories.

Equipment Roll Out

Duke Service provides total management and installation or management support for major equipment rollouts. We are experienced in in this specialized field and can handle accounts with 10 to 7000 sites.